Common Problems
- My game crashes on console
- My game freezes on console
If you experience crashes, black screens, or performance problems while playing Diablo IV on Xbox or PlayStation, follow the troubleshooting steps below:
- Restart your console
- Power cycle your console by turning it off and physically unplugging it for 30 seconds
- Uninstall Diablo IV, restart your console, and then reinstall
Tried everything here?
If the above steps did not resolve your problem, visit our Diablo IV forums or contact your console's manufacturer for more assistance (Sony) (Microsoft).
Please log in to submit feedback.
Did you find this article helpful?
Great! Help us improve. Please rate the following from a scale of 1 to 5 stars:
Sorry to hear that! We'd like to know what's wrong. Please check any which apply:
Thanks for your feedback!